Customer Satisfaction With Social Media On The Decline
July 25, 2018
Most of us check out social media accounts more than once a day, but with the proliferation of "fake news" and constant political debate, it seems like a lot of us aren’t exactly thrilled with them anymore.
The ACSI Customer Satisfaction Index just released their findings for e-businesses, which includes social media platforms, and finds customer satisfaction is on the decline scoring a 72 out of 100, which is a 1.4% decrease from last year. Things are getting so bad that social media sites are actually in the bottom five of all industries, and the lowest of all three e-business categories.
The social media site with the highest satisfaction score is Pinterest, with a score of 80, up 3% from last year, and one of only three sites to see their score improve. Last year’s number one, Google+, drops to two, with a 79, down 2%, with Wikipedia holding at third with a 77.
As for other popular sites:
- YouTube is up 1% to a 75
- Instagram falls 4% to a 72
- Facebook’s slips 1% to a 67
- Linkedin is up 2% to a 66
- Twitter is down 6% to a 66
- As for other e-businesses, the political landscape has increased interest in getting news and information from the Internet, with satisfaction holding steady at a 75. FoxNews.com is still number one with an index score of 78, an increase of 1% from last year. NYTimes.com is second with a 75, followed by ABCNews.com, USAToday.com and MSNBC.com (71), TheHuffingtonPost.com (70) and CNN.com (68).
- And when it comes to search engines, satisfaction is up 3.9% to a 79. Google is still the top search engine with an with an 82, followed by MSN (76), Yahoo (74) and Microsoft’s Bing (73)
Workers Reveal Dirty Little Secrets Of Their Industries
July 25, 2018
They say ignorance is bliss, and a new thread on Reddit has some folks wishing they were still ignorant as to what goes on behind-the-scenes in some industries.
It all started when a user posed the question, “'What dirty little secret does your profession hide that the consumer should know?,” and then the floodgates opened with over 8,000 responses sharing things you’d probably rather not know about the food industry, hotel industry and more.
- For example, one restaurant worker shared, “The larger the menu at a restaurant the greater the chance your food was frozen and just reheated,” while a chef at a pizza place noted, “the more toppings you order the fewer of each you actually get while still being charged the same price per topping.”
- Those seem innocent enough, but when hotel workers started chiming in, things got gross. “Most of the time the comforter is only changed when visibly dirty,” one hotel manager posted. “Always take off the comforter and use the blanket in the closet, or ask them to bring you one.” A former housekeeper seconded that, noting, “Previous housekeeper. Can confirm. It's disgusting,” with another adding, “unless they were visibly dirty they only wash them once per month. Sometimes less during down season.”
Meanwhile a sign language interpreter revealed about his colleagues, “A huge amount of them are underskilled and uncertified. When they don't understand a Deaf person, they will simply make up a translation and the deaf person never hears it. The writer says the damage is worse than you think “It leads to a lot of hearing people thinking a lot of Deaf people are morons," the poster adds. "And a lot of Deaf people distrusting and being frustrated by hearing people patronizing them.”
Source: Daily Mail
Science Proves Dogs Try To Cheer Up Their Humans
July 25, 2018
Ask any dog owner and they’ll tell you that their pooch knows when they are down and will do what they can to cheer them up. While some folks may think dog parents are just reading into things, science has now proven that it’s actually true.
A study published in the journal, "Learning & Behavior," seems to have proven that not only do dogs recognize when someone is upset and needs help, they're quick to do what they can to help.
And sure, the study was small - looking at just 34 dogs and their humans - but we all know that size doesn't always matter. So what happened? Dogs were separated from their humans in a separate room blocked by a door held closed by magnets. The humans then either cried out a distressed “help” and made crying noises or said “help” in a normal tone and hummed “Twinkle Twinkle Little Star.”
While dogs on either side of the experiment opened the door to go to their owners about the same, the dogs whose humans were crying did so much faster (an average of 23.43-seconds, as opposed to 95.89 seconds for the humming group).
- What’s more, the study looked at the heart rate of dogs, and dogs whose owners were distressed and were able to open the doors showed lower stress than those who were unable to open the door.
- "It's really cool for us to know that dogs are so sensitive to human emotional states," Emily Sanford, a graduate student in psychological and brain sciences at Johns Hopkins University who was a co-author of the study, says. "It is interesting to think that all these anecdotes of dogs rescuing humans, they could be grounded in truth, and this study is a step toward understanding how those kinds of mechanisms work.”
Top Cruise Destinations In The World
July 25, 2018
Going on a cruise is a popular vacation for a lot of folks, and it’s easy to see why. I mean who wouldn’t want to sail to a destination on a ship with more activities and food than you can possibly imagine? But while some people go on cruises just for the ship, where that ship is traveling to is important for a lot of folks.
Cruise Critic has just come out with their third annual Cruisers' Choice Destination Awards, naming the world's most popular cruise destinations, based entirely on consumer ratings. The awards rank the top destinations across 18 regions worldwide.
According to the site, the most popular cruise destination overall is Glacier Bay in Alaska, the third time the destination has topped the list. Other winners include Havana, Cuba, which was best in the Western Caribbean & Riviera Maya for the first time, Disney Cruise Line's Castaway Cay, winner of Best Cruise Line Private Island, Sydney, which was the Top Port in Australia and New Zealand and Curacao, the Top Port in the Southern Caribbean.
2018’s Top Ten Cruise Destinations In The World
- Glacier Bay, Alaska
- Arles, France
- Quebec City, Canada
- Budapest, Hungary
- Wurzburg, Germany
- Durnstein, Austria
- Avignon, France
- St. Petersburg, Russia
- Dubrovnik, Croatia
- Villefranche, French Riviera
Click here to find out the top destinations in each region.
Source: USA Today